Patient Engagement in QI and Safety
HQS 705
Subject & Catalog Number
Course Information
Description
This course highlights the patient interface with the healthcare system and provides a unique perspective to healthcare professionals engaged in safety and quality improvement. Engaging patients in the improvement process is critical for success – from the reporting of events to intervention design, and in the training of healthcare providers. This course takes a deep dive into multiple nodes including the role of patient family advisory councils, the voice of patients in event reporting, models to partner with patients in improvement work, and effective organizational structures to respond to patient concerns. This course will utilize a combination of didactic sessions and small group discussions.
Topics will include: Surviving medical error, co-production of healthcare with patients, Patient Family Advisory Councils, nonphysical harm and patient disrespect, patient derived data as outcome measures, care delivery models to increase patient engagement, and patients as communication skills trainers.
Class Notes
For questions about registration, please contact Mallory Hackett (mallory_hackett@hms.harvard.edu).
Not Available for Cross Registration
