Skills and Methods of Health Care and Public Health Negotiation & Conflict Resolution

HPM 278 Subject & Catalog Number

Description

Negotiation is an essential everyday activity for those who lead, develop policy, initiate programmatic innovations, conduct research in public health and health care, and provide clinical care. Your ability to negotiate and resolve conflict is critical to getting your job done, advancing in your career, and achieving your organizational mission.

This course introduces you to the theories, tools, and pragmatic methods of interest-based negotiation and conflict resolution. Emphasis is placed on integrating analytic skills, negotiation techniques, and conflict resolution methods into the work you will do over your career – and even in your personal life. The text for the course, co-authored by the instructors, is Renegotiating Health Care: Resolving Conflict to Build Collaboration, Second Edition.

Using real-world examples of conflict and negotiation drawn from public health and health care, you will learn how to apply the concepts and methods of "The Walk in the Woods," a four-step process of interest-based negotiation. Many of the class sessions feature role play and simulation exercises in which negotiation concepts and methods come to life. The debriefing which follows each exercise offers you individual feedback, as well as the opportunity to examine applied methods of organizational communication, system design, and conflict. We also discuss how to effectively negotiate salary and compensation/benefit packages.

By the end of the course, you will have knowledge of the overt and covert causes of conflict, concepts for analyzing disputes and a variety of methods that you can use to creatively prevent, resolve and when necessary, constructively raise conflict.