Skills & Methods of Health Care Negotiation & Conflict Resolution

HCM 778.2 Subject & Catalog Number

Description

The objective of this course is to improve negotiation, communication and conflict resolution skills for use in professional and personal settings. This course introduces students to the theory and practice of negotiation and conflict resolution. Particular emphasis is placed on integrating analytic skills, negotiation techniques and conflict resolution methods into the practice of health care management. The class is organized around hands-on simulations where general concepts and methods are demonstrated and practiced. These exercises model fundamental dilemmas in negotiation and are generalizable to disputes typical of health care settings and health care management problems. The debriefings that follow each exercise offer individual feedback, as well as the opportunity to examine applied issues of organizational communication, system design and conflict.

Course Restricted: HCM students only