Operations Management in Service Delivery Organizations

HCM 732 Subject & Catalog Number

Description

Operations management is concerned with evaluating the performance of operating units, understanding why they perform as they do, designing new or improved operating procedures and systems for competitive advantage, making short-run and long-run decisions that affect operations, and managing the work force. To understand the role of operations in any organization, a manager must understand process analysis, capacity analysis, types of processes, productivity analysis, development and use of quality standards, and the role of operating strategy in corporate strategy. The course will also present the focused management approach which can help an organization achieve much more with existing resources. The course will demonstrate how operations management—in particular Lean and the Theory of Constraints (TOC)—can rapidly enhance value and performance in any health care organization. Utilizing a systems approach that will be relevant for health care managers and executives, it unpacks and demystifies concepts such as performance measures, operations, quality and value enhancement, all as they relate to eliminating waste and non-value-adding activities.

Course Note: Similar to HPM 232 - adapted for the non-residential program.

Course Restricted: HCM students only