Clinical Service Operations Skillsets

CSO 702 Subject & Catalog Number

Description

This course is designed to provide in-depth training on the core skillsets required by clinical operations' leaders that will be required in all levels of clinical operations, from running a small unit or department to a hospital service line, to managing an entire hospital. This course will delve into the special skills required by healthcare organization leaders from collaboration, consensus building, delegation, change management, decision-making, and strategic communications to strategic planning, systems planning, and use of creativity. A key skillset will be to teach students how to navigate in an increasingly complex environment with a shifting regulatory landscape and ambiguity. Through case studies focused on the clinical operations setting, our aim will be to develop a tool kit for leaders that they can draw upon in their future careers as operational leaders.