Clinical Operations Management and Workflows

CSO 701 Subject & Catalog Number

Description

The aim of this course is to break down key components of clinical healthcare operations management and quality across inpatient, ambulatory and procedural areas. The course will prepare students for real world management scenarios related to patient care, quality control, and people management and general operations. Students will learn about different aspects of managing healthcare organizations including patient care, revenue, and service. The course will illuminate the importance of patient access and timeliness of care, and will cover modern strategies for capacity and throughput strategies to optimize patient care delivery. Students will learn about the significance of the EMR in today's healthcare delivery system and will obtain real world strategies for tracking performance including understanding operational metrics and productivity. The course will also cover the basics on healthcare disaster planning and crisis management. A core component of the program will be a deep dive into performance improvement, operations redesign and change management using case studies and working in teams.